-TDB Custom Designs takes great pride in its commitment to customer satisfaction. However, certain circumstance are beyond our control. Please note that we cannot be responsible for the following:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of customer uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.
Under these circumstances items will not be eligable for a return.
What is returnable:
-Items that are incorrect or otherwise flawed due to an error occuring during production and/or ordering that falls under TDB Custom Designs responsibilty will be eligable for a return.
What is the process for a re-print:
Again, your satisfaction is our commitment. Please contact customer service right away. Once customer service is contacted, we will walk you through the steps over the phone or by email. Email is preferable if a shipping label is required.
All Returned items will be inspected upon arrival to address the issue before re-printing. Your order can be re-printed within 15 days after receiving it. After 15 days, you can choose to have your item re-printed or receive a store credit to your acccount. Store credits do not expire and can be used for future purchases at tdbcustomdesigns.com. We offer 100% quality satisfaction guaranteed!
*The return options offered after the 15 days is in regards to the client and TDB Custom Desgins. TDB Custom Designs is not responsible for the handling or altering of any garments once received. If you have any questions on the return policy please call or email us.*
TDB Custom Designs
Monday - Friday
10am - 6pm EST