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Returns Policy

Returns

To return a TDB Custom Designs product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at tdbcustomdesigns@gmail.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

TDB Custom Designs - Returns
485 North State 17
Paramus
New Jersey 07652
United States

 

Return Policy

 

-TDB Custom Designs takes great pride in its commitment to customer satisfaction. However, certain circumstance are beyond our control. Please note that we cannot be responsible for the following:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of customer uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size. 

 

Under these circumstances items will not be eligable for a return. 

 

What is returnable:

-Items that are incorrect or otherwise flawed due to an error occuring during production and/or ordering that falls under TDB Custom Designs responsibilty will be eligable for a return. 

 

What is the process for a re-print:

Again, your satisfaction is our commitment. Please contact customer service right away. Once customer service is contacted, we will walk you through the steps over the phone or by email. Email is preferable if a shipping label is required.

All Returned items will be inspected upon arrival to address the issue before re-printing. Your order can be re-printed within 15 days after receiving it. After 15 days, you can choose to have your item re-printed or receive a store credit to your acccount. Store credits do not expire and can be used for future purchases at tdbcustomdesigns.com. We offer 100% quality satisfaction guaranteed!

*The return options offered after the 15 days is in regards to the client and TDB Custom Desgins. TDB Custom Designs is not responsible for the handling or altering of any garments once received. If you have any questions on the return policy please call or email us.*   

 

 

TDB Custom Designs

tdbcustomdesigns@gmail.com

(201) 444-6175

Monday - Friday 

10am - 6pm EST

 


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